General Terms and Conditions


General terms and conditions for the EUROPEAN DRONE SUMMIT online ticket shop (hereinafter referred to as the “online ticket shop”) of HINTE Messe- und Ausstellungs-GmbH (hereinafter referred to as “HINTE”)

  1. Scope of application
    1. The following general terms and conditions, as amended at the time of the order, shall apply to all business relations between HINTE and the customer (both consumers pursuant to § 13 BGB (German Civil Code) and entrepreneurs pursuant to § 14 BGB) resulting from distance sales via the online ticket shop on the website. A consumer within the meaning of § 13 BGB is any natural person who enters into a legal transaction for a purpose that is predominantly outside their trade, business or profession.
    2. We hereby reject the customer’s terms and conditions. Conditions of the customer that deviate from or are contrary to our terms and conditions shall not be recognised.
  2. Conclusion of contract
    1. When placing an order in the online ticket shop, the customer submits a binding offer of contract by clicking the [order with obligation to pay] button. The act of sending booking confirmation via e-mail by HINTE shall be deemed to be an acceptance from HINTE of such offer. The contract shall consequently be deemed to be concluded.
    2. With regard to trade fairs, HINTE shall retain the right to give tickets exclusively to specialist visitors and to check the status of such visitors as appropriate.
    3. Allocated seating cannot be guaranteed for the individual trade fairs and conferences. Attendees are asked to arrive in advance. Please bear in mind that visitors who have not pre-registered may need to queue at the ticket office upon arrival.
    4. Tickets for trade fairs may not be resold or transferred to third parties in any way unless HINTE has given written prior permission to do so.
  3. Invoicing
    1. When an order is placed in the online ticket shop, an invoice is automatically generated by the system.
    2. The invoice is sent electronically by e-mail as a PDF file to the e-mail address provided when the order was placed.
    3. Subsequent changes to the invoice cannot be made by the system.
  4. Payment methods
    1. Depending on the ordering method, payment can be made by credit card or via PayPal.
    2. Access to the event will only be granted after receipt of payment.
  5. Ticket
    1. The ticket will be sent once payment has been received.
    2. Tickets are only sent electronically by e-mail as a PDF file, mobile ticket and passbook to the e-mail address stated during the order.
    3. The ticket must be printed on a laser or inkjet printer with a minimum resolution of 300 dpi on white A4 paper in legible quality either in colour or black and white. Acrobat Reader is required to print the ticket.
    4. Customers must present their ticket at the entrance to the event, where the barcode printed on the ticket will be scanned.
    5. Once the barcode has been scanned upon initial entry into the event area, a personalised name badge will be issued.
    6. Tickets are personalised and non-transferable. They can only be used by the holder whose name is printed on the ticket. At the event’s entry control point, visitors may therefore be requested to show proof of identity, e.g. national ID card, driving licence or passport.
  6. Cancellation and return rights
    1. You are entitled to cancel this contract within fourteen days without a reason.
    2. The cancellation period begins upon conclusion of the contract.
    3. To comply with the cancellation period, it is sufficient for you to send notification, before this period expires, that you are exercising your cancellation right. Cancellation is only possible within the cancellation period up to the point at which the ticket becomes invalid, i.e. at the end of the opening time on the final day of the event.
    4. In order to exercise your right to cancel, HINTE must be informed of your decision to cancel this contract by a clear declaration (e.g. a letter sent by post, a fax or an e-mail).
    5. You may, but are not obliged to, use the sample cancellation form attached to these general terms and conditions.
    6. Once the cancellation period has expired, it shall no longer be permitted to return tickets.
  7. Consequences of cancellation
    1. If this contract is duly cancelled, all payments are to be made without due delay and, at the latest, within fourteen days from the day on which HINTE received the notification of cancellation of this contract.
    2. Unless an alternative arrangement has been expressly agreed, the method of payment HINTE uses for such reimbursement will be the same as the one used for the original transaction; under no circumstances will there be a charge for this reimbursement.
    3. In the event of an effective cancellation, the barcode printed on the ticket will be disabled.
  8. Personality rights
    1. It is common practice for photos, film and TV footage to be taken at trade fairs, conferences and exhibitions. The possibility exists that you will be recorded in this manner. By participating in the event in question, every visitor consents to the publication, without any right to remuneration, of any potential photographs or footage of their person taken by HINTE during the respective events. A notice to this effect can also be found on the tickets.
  9. How your data is used (privacy statement)
    1. The personal data provided by the customer on this website shall be used to contact the customer by e-mail. This data shall be stored by HINTE until the organiser has received payment from the customer and the event has taken place.
    2. It shall not be permitted to transfer such data to third parties for any other purpose.
    3. There are security measures on the website to prevent the data controlled by HINTE from being lost, misused or changed.
    4. Moreover, information pertaining to usage is collected and stored on this website in an anonymised format, including via a tool from comScore. Such data is stored with the help of cookies on your computer and allows your website usage to be analysed in an anonymous format. Under no circumstances will the data captured be used to personally identify the visitor of this website.
    5. The data collected will only be used to improve the services offered. All IP addresses are therefore collected in an anonymised format only. No other usage or transfer to third parties shall occur. You can object to such completely anonymous analysis of your browsing patterns.
    6. To prevent the usage of cookies by comScore’s Sitestat analysis tagging tool, please follow this link: . The industry standard for 128-bit secure server software (SSL) is adhered to. This software encodes all personal data, including credit card numbers, names and addresses.
  10. Liability and warranty
    1. Once tickets are delivered, the customer shall be obliged to check, without undue delay, that the tickets are complete and correct, and to declare any objections, without undue delay, to HINTE either in writing or by e-mail. The statutory liability for defects shall otherwise apply.
    2. HINTE shall assume full liability for any causes of loss that are due to an intentional or grossly negligent violation of obligations by HINTE.
    3. HINTE shall further assume liability for minor negligent violations of fundamental obligations whose violation endangers the contractual purpose, or for violations of obligations whose fulfilment is required for the proper execution of the contract and the observance of which the customer can regularly rely on. In this case, however, HINTE shall only be liable for foreseeable losses typical of such a contract.
    4. HINTE shall not be liable for minor negligent violations of other obligations not specified above.
    5. The above limitations of liability shall not apply in the event of injury to life, body or health or where defects have been maliciously concealed.
    6. Insofar as the liability of HINTE is excluded or limited, the same limitation shall apply to the personal liability of employees, representatives or agents of HINTE.
  11. Place of performance and court of jurisdiction
    1. The place of performance and court of jurisdiction for all obligations arising from this contractual relationship is Karlsruhe insofar as the customer is a tradesperson, a legal entity under public law or a separate asset under public law, or does not have a general court of jurisdiction in Germany.
    2. These general terms and conditions shall be governed exclusively by German law and only the German version of such general terms and conditions shall apply. The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall not apply.
  12. Changes to conditions of sale
    1. HINTE shall retain the right to make changes to the website, regulations, conditions and the present general terms and conditions at any time.
    2. The general terms and conditions in force at the time of your order shall apply to such order unless a change to these terms and conditions is required by statute or official order.
  13. Copyrights
    1. © Copyright 2018 HINTE, Karlsruhe (Germany). All rights reserved.
    2. All text, images, graphics, video, animation and sound files and their arrangement on the website shall be subject to copyright law and other statutes pertaining to the protection of intellectual property rights.
    3. Such rights, and the content of our website, may not be copied, changed or used on other websites for commercial or trading purposes.
    4. HINTE hereby points out that some webpages contain images subject to the copyright of third parties who provided these images to HINTE.
  14. Severability clause
    1. Should a provision of the HINTE online ticket shop or a provision contained within any other agreement be or become invalid, this shall not affect the validity of any remaining provisions, agreements or the contractual relationship between the parties.
    2. In this case, the customer, together with HINTE, shall replace the invalid provision with a valid alternative which best fulfils the commercial purpose of the invalid provision.

Terms and conditions version 1 March 2018